{"id":5013,"date":"2026-04-28T17:53:02","date_gmt":"2026-04-28T17:53:02","guid":{"rendered":"https:\/\/odakhaber.site\/?p=5013"},"modified":"2026-04-28T17:53:02","modified_gmt":"2026-04-28T17:53:02","slug":"turizmde-dijital-devrim-kilit-grup-ve-cx-ltdden-yapay-zeka-hamlesi","status":"publish","type":"post","link":"https:\/\/odakhaber.site\/?p=5013","title":{"rendered":"Turizmde Dijital Devrim: Kilit Grup ve CX LTD\u2019den Yapay Zek\u00e2 Hamlesi"},"content":{"rendered":"\n<p>T\u00fcrkiye turizminin \u00f6nc\u00fc isimlerinden <strong>Kilit Hospitality Group (KHG)<\/strong>, misafir deneyimini gelece\u011fe ta\u015f\u0131mak ad\u0131na dev bir teknoloji ad\u0131m\u0131na imza att\u0131. Grup, dijital d\u00f6n\u00fc\u015f\u00fcm vizyonu \u00e7er\u00e7evesinde <strong>CX LTD<\/strong> ile stratejik bir i\u015f ortakl\u0131\u011f\u0131 kurarak, <strong>Crystal Hotels<\/strong> ve <strong>Nirvana Hotels<\/strong> markalar\u0131nda &#8220;Agentic AI&#8221; d\u00f6nemini ba\u015flatt\u0131.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Sekt\u00f6rde Bir Milat: Genesys AI ve AVA Teknolojisi<\/h2>\n\n\n\n<p>Kilit Grup, operasyonel s\u00fcre\u00e7lerini dijitalle\u015ftirmek amac\u0131yla m\u00fc\u015fteri deneyimi uzman\u0131 CX LTD ile g\u00fc\u00e7lerini birle\u015ftirerek turizm sekt\u00f6r\u00fcnde bir ilki ger\u00e7ekle\u015ftiriyor. <strong>Genesys AI<\/strong> ve <strong>AVA (Agentic Virtual Assistant)<\/strong> teknolojilerinin entegre edildi\u011fi bu yeni model, klasik \u00e7a\u011fr\u0131 merkezi anlay\u0131\u015f\u0131n\u0131 geride b\u0131rak\u0131yor.<\/p>\n\n\n\n<p><strong>Yeni sistemin sundu\u011fu temel avantajlar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u00fcrekli \u00d6\u011frenen Model:<\/strong> Agentic AI tabanl\u0131 yap\u0131, her misafir etkile\u015fiminden ders \u00e7\u0131kararak sistemin yan\u0131t kalitesini s\u00fcrekli geli\u015ftiriyor.<\/li>\n\n\n\n<li><strong>\u00d6l\u00e7eklenebilir Altyap\u0131:<\/strong> Turizmdeki y\u00fcksek sezon yo\u011funluklar\u0131nda dahi hizmet kalitesinden \u00f6d\u00fcn vermeden kesintisiz performans sa\u011flan\u0131yor.<\/li>\n\n\n\n<li><strong>\u00c7ok Dilli Destek:<\/strong> D\u00fcnyan\u0131n d\u00f6rt bir yan\u0131ndan gelen misafirlere, kendi dillerinde ger\u00e7ek zamanl\u0131 ve h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler sunuluyor.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Tolga Kilit: &#8220;Bu Bir Model De\u011fi\u015fimidir&#8221;<\/h2>\n\n\n\n<p>Kilit Grup Y\u00f6netim Kurulu \u00dcyesi <strong>Tolga Kilit<\/strong>, bu i\u015f birli\u011finin sadece bir teknoloji al\u0131m\u0131 de\u011fil, k\u00f6kl\u00fc bir vizyon de\u011fi\u015fikli\u011fi oldu\u011funun alt\u0131n\u0131 \u00e7iziyor. Kilit, grubun yeni stratejisini \u015fu s\u00f6zlerle \u00f6zetliyor:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>&#8220;Turizm sekt\u00f6r\u00fc art\u0131k yaln\u0131zca konaklama hizmetiyle de\u011fil, b\u00fct\u00fcnc\u00fcl bir deneyim y\u00f6netimi ile rekabet ediyor. CX LTD ile ger\u00e7ekle\u015ftirdi\u011fimiz bu i\u015f birli\u011fi, sadece bir teknoloji yat\u0131r\u0131m\u0131 de\u011fil; gelece\u011fin operasyon modeline bug\u00fcnden ge\u00e7i\u015ftir. \u0130nsan dokunu\u015funu yapay zek\u00e2n\u0131n h\u0131z\u0131yla birle\u015ftirerek misafirlerimize \u00e7ok daha ki\u015fiselle\u015ftirilmi\u015f bir deneyim sunuyoruz.&#8221;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Verimlilik ve Duygu Odakl\u0131 Hizmet Dengesi<\/h2>\n\n\n\n<p>Bu yeni operasyonel modelde g\u00f6rev payla\u015f\u0131m\u0131 hassas bir dengeye oturtuluyor. Yapay zek\u00e2, rutin ve tekrarlayan s\u00fcre\u00e7leri h\u0131zla y\u00f6netirken; insan g\u00fcc\u00fc daha kompleks, empati gerektiren ve duygu odakl\u0131 misafir ihtiya\u00e7lar\u0131na y\u00f6nlendiriliyor.<\/p>\n\n\n\n<p>Bu hibrit yap\u0131 sayesinde hem operasyonel verimlili\u011fin zirveye ta\u015f\u0131nmas\u0131 hem de misafir memnuniyetinde s\u00fcrd\u00fcr\u00fclebilir, y\u00fcksek bir ba\u015far\u0131 grafi\u011fi yakalanmas\u0131 hedefleniyor.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.turizmdays.com\/news\/turizmde-yapay-zek-donemi-32232\">https:\/\/www.turizmdays.com\/news\/turizmde-yapay-zek-donemi-32232<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u00fcrkiye turizminin \u00f6nc\u00fc isimlerinden Kilit Hospitality Group (KHG), misafir deneyimini gelece\u011fe ta\u015f\u0131mak ad\u0131na dev bir teknoloji ad\u0131m\u0131na imza att\u0131. Grup, dijital d\u00f6n\u00fc\u015f\u00fcm vizyonu \u00e7er\u00e7evesinde CX LTD ile stratejik bir i\u015f ortakl\u0131\u011f\u0131 kurarak, Crystal Hotels ve Nirvana Hotels markalar\u0131nda &#8220;Agentic AI&#8221; d\u00f6nemini ba\u015flatt\u0131. Sekt\u00f6rde Bir Milat: Genesys AI ve AVA Teknolojisi Kilit Grup, operasyonel s\u00fcre\u00e7lerini dijitalle\u015ftirmek [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5014,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-5013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-turizm-ve-seyehat-haberleri"],"jetpack_featured_media_url":"https:\/\/odakhaber.site\/wp-content\/uploads\/2026\/04\/32232_turizmde-yapay-zek-donemi_0.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts\/5013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5013"}],"version-history":[{"count":1,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts\/5013\/revisions"}],"predecessor-version":[{"id":5015,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts\/5013\/revisions\/5015"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/media\/5014"}],"wp:attachment":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}