{"id":723,"date":"2026-02-26T16:51:25","date_gmt":"2026-02-26T16:51:25","guid":{"rendered":"https:\/\/odakhaber.site\/?p=723"},"modified":"2026-02-26T16:51:25","modified_gmt":"2026-02-26T16:51:25","slug":"vodafone-ve-nokiadan-yapay-zeka-hamlesi-sorunlar-sikayete-donusmeden-cozuluyor","status":"publish","type":"post","link":"https:\/\/odakhaber.site\/?p=723","title":{"rendered":"Vodafone ve Nokia\u2019dan Yapay Zeka Hamlesi: Sorunlar \u015eikayete D\u00f6n\u00fc\u015fmeden \u00c7\u00f6z\u00fcl\u00fcyor"},"content":{"rendered":"\n<p>Vodafone T\u00fcrkiye, ev interneti kullan\u0131c\u0131lar\u0131na daha kesintisiz ve h\u0131zl\u0131 bir ba\u011flant\u0131 sunmak amac\u0131yla teknoloji devi <strong>Nokia<\/strong> ile stratejik bir i\u015fbirli\u011fine imza att\u0131. Yeni hayata ge\u00e7irilen <strong>Ak\u0131ll\u0131 M\u00fc\u015fteri Deneyimi<\/strong> platformu, yapay zeka deste\u011fiyle internet ar\u0131zalar\u0131n\u0131 hen\u00fcz kullan\u0131c\u0131 fark etmeden tespit edip onarabiliyor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Proaktif M\u00fcdahale ile Kesintisiz \u0130nternet<\/h3>\n\n\n\n<p>Platform, modemlerden gelen anonim verileri anl\u0131k olarak analiz ederek hem bireysel kullan\u0131c\u0131 performans\u0131n\u0131 hem de genel servis trendlerini takip ediyor. Bu sayede, teknik ekipler olas\u0131 bir ar\u0131zaya m\u00fc\u015fteri \u00e7a\u011fr\u0131 merkezini aramadan m\u00fcdahale etme \u015fans\u0131 yakal\u0131yor.<\/p>\n\n\n\n<p><strong> Verilerle Yeni Platform<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Kriter<\/strong><\/td><td><strong>Elde Edilen Sonu\u00e7<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Otomatik Tespit Oran\u0131<\/strong><\/td><td>Problem ya\u015fayan m\u00fc\u015fterilerin <strong>%34&#8217;\u00fc<\/strong><\/td><\/tr><tr><td><strong>\u00c7\u00f6z\u00fcm Y\u00f6ntemi (Otomatik)<\/strong><\/td><td>Sorunlar\u0131n <strong>yar\u0131s\u0131<\/strong> sistem taraf\u0131ndan otomatik giderildi<\/td><\/tr><tr><td><strong>\u00c7\u00f6z\u00fcm Y\u00f6ntemi (Saha)<\/strong><\/td><td>Di\u011fer <strong>yar\u0131s\u0131<\/strong> ise ekiplerin m\u00fcdahalesiyle \u00e7\u00f6z\u00fcld\u00fc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Liderlerden Dijitalle\u015fme Mesaj\u0131<\/h3>\n\n\n\n<p>\u0130\u015fbirli\u011finin detaylar\u0131n\u0131 payla\u015fan y\u00f6neticiler, dijitalle\u015fmenin m\u00fc\u015fteri memnuniyetindeki kritik rol\u00fcne dikkat \u00e7ekti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Yago Lopez (Vodafone T\u00fcrkiye \u0130cra Kurulu Ba\u015fkan Yard\u0131mc\u0131s\u0131):<\/strong> &#8220;M\u00fc\u015fterilerimizin ya\u015fad\u0131klar\u0131 problemleri onlar daha fark\u0131na varmadan \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131yoruz. Yapay zek\u00e2y\u0131 her yerde kullanarak T\u00fcrkiye\u2019deki ev internet deneyimini geli\u015ftirme vizyonumuza devam ediyoruz.&#8221;<\/li>\n\n\n\n<li><strong>Fernando Rionegro (Nokia Bulut ve A\u011f Hizmetleri Avrupa B\u015fk. Yrd.):<\/strong> &#8220;Yapay Zek\u00e2 Destekli Analitik \u00e7\u00f6z\u00fcm\u00fcm\u00fcz, Vodafone T\u00fcrkiye&#8217;ye ba\u011flant\u0131 sorunlar\u0131n\u0131 proaktif olarak tespit etme ve operasyonel otomasyon yetene\u011fi sa\u011fl\u0131yor.&#8221;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00fc\u015fteri Memnuniyetinde Yeni D\u00f6nem<\/h3>\n\n\n\n<p>Geli\u015ftirilen sistemin ilk sonu\u00e7lar\u0131na g\u00f6re, operasyonel s\u00fcre\u00e7lerde ciddi bir h\u0131zlanma ve hata analizlerinde do\u011fruluk art\u0131\u015f\u0131 g\u00f6zlemlendi. \u015eebeke performans\u0131n\u0131n u\u00e7tan uca izlenmesi sayesinde, kullan\u0131c\u0131lar \u00e7ok daha tutarl\u0131 bir internet hizmeti almaya ba\u015flad\u0131.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.haberturk.com\/vodafone-ve-nokiadan-akilli-cozumler-ev-internetinde-akilli-musteri-deneyimi-3865065-teknoloji\">https:\/\/www.haberturk.com\/vodafone-ve-nokiadan-akilli-cozumler-ev-internetinde-akilli-musteri-deneyimi-3865065-teknoloji<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodafone T\u00fcrkiye, ev interneti kullan\u0131c\u0131lar\u0131na daha kesintisiz ve h\u0131zl\u0131 bir ba\u011flant\u0131 sunmak amac\u0131yla teknoloji devi Nokia ile stratejik bir i\u015fbirli\u011fine imza att\u0131. Yeni hayata ge\u00e7irilen Ak\u0131ll\u0131 M\u00fc\u015fteri Deneyimi platformu, yapay zeka deste\u011fiyle internet ar\u0131zalar\u0131n\u0131 hen\u00fcz kullan\u0131c\u0131 fark etmeden tespit edip onarabiliyor. Proaktif M\u00fcdahale ile Kesintisiz \u0130nternet Platform, modemlerden gelen anonim verileri anl\u0131k olarak analiz ederek [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":724,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[40],"tags":[],"class_list":["post-723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji-haberleri"],"jetpack_featured_media_url":"https:\/\/odakhaber.site\/wp-content\/uploads\/2026\/02\/960x540-9.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts\/723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=723"}],"version-history":[{"count":1,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts\/723\/revisions"}],"predecessor-version":[{"id":725,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/posts\/723\/revisions\/725"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=\/wp\/v2\/media\/724"}],"wp:attachment":[{"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odakhaber.site\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}